Shipping & Returns Policy

📦 Standard Delivery Timeline

We strive to deliver your order within 3 to 5 business days from the date of dispatch.

However, delays may occur due to factors beyond our control, such as:

• Public holidays & festive seasons

• Severe weather conditions

• Stock re-stocking or limited-drop high order volumes

• Courier partner network backlogs

We will always do our best to ensure timely delivery, and we appreciate your patience. If your order is urgent, feel free to contact us via WhatsApp (+92 329 4140059) for priority assistance.

🚫 Non-Serviceable Areas

We deliver across Gilgit-Baltistan, Interior Sindh, Balochistan, and Azad Kashmir, but certain remote tehsils and rural addresses are considered non-serviceable by primary express networks.

To service these destinations, parcels are dispatched through registered secondary logistics routes (typically TCS or alternative registered services):

• Delivery timelines and transit feasibility may vary depending on local accessibility.

• Advance online payment confirmation may be required prior to booking for remote locations.

📦 Delivery Attempts & Address Guidelines

Our courier partners make up to two delivery attempts.

Please ensure your contact number is active and your street address, nearest landmark, and area details are accurate when submitting your order. If both delivery attempts fail due to an incorrect address or customer unresponsiveness, the shipment will be returned to our fulfillment warehouse.

🔄 Exchange Eligibility

If everything is delivered as ordered, all sales are final. We only authorize exchanges in legitimate cases:

• You received the wrong design, article, or print.

• There is an authentic manufacturing defect or stitching flaw.

• The size delivered does not match your invoiced order.

⚠️ Exchange Conditions

• Exchange claims must be filed within 7 days of delivery.

• Garments must remain completely unworn, unwashed, and unaltered, with original packaging and tags intact.

• Items showing any perfume, body scent, pet hair, dirt, or stretching will not be eligible.

• Items purchased on clearance, discounts, or promotional drop sales cannot be exchanged.

To submit an exchange request, send your Order Number, a brief note, and photos/videos of the issue to our WhatsApp support: +92 329 4140059.

Khoj reserves the right, at its sole discretion, to accept or decline any return or exchange claim based on physical verification.